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Our customer support is available Sunday to Thursday: 10:00-6:00pm.Average answer time: 24h
What is the return policy?
Eligibility: Refund within 14 days from receipt issuance. Condition: Products must be unused with original packaging. Defective/Wrong Items: Full refund without shipping fees. Change of Mind: Shipping fees will be deducted from the refund.
Can I edit/cancel my order?
Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.
What is the estimated delivery time?
-1-3 business days Cairo and Giza. -3-5 business days for the rest of Egypt. -A delivery associate will contact you on the shipping day of your order.
How to place an order?
-Choose the item, size, or color. -Click on '' Add to cart '', a new window will appear. -Click on '' Continue shopping'' to add other items.
OR
-Click on '' Proceed to Checkout '' & add your personal information. -Click on '' Continue Payment ''. -Choose your payment method & add a promo code if available. -Click on '' Complete Order “. -Congrats! You placed an order!
What is your Return/Refund policy?
You can return the Order/ Item within 14 days of receiving your order. Return Period -3 to 5 working days from pickup date, including quality check and refund for Cairo and Giza .
-5 to 7 working days from pickup date, including quality check and refund for the rest of the governorates.
Exchange: -5 to 7 working days from pickup date for Cairo and Giza Orders.
-7 to 10 working days from pickup date for the rest of the governorates.
Please Note: Pickup will be done within 48hours from exchange or return request.