FAQ
Our customer support is available Sunday to Thursday: 10:00-6:00pm.Average answer time: 24h
What is the return policy?
Eligibility: Refund within 14 days from receipt issuance.
Condition: Products must be unused with original packaging.
Defective/Wrong Items: Full refund without shipping fees.
Change of Mind: Shipping fees will be deducted from the refund.
Can I edit/cancel my order?
Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.
What is the estimated delivery time?
-1-3 business days Cairo and Giza.
-3-5 business days for the rest of Egypt.
-A delivery associate will contact you on the shipping day of your order.
How to place an order?
-Choose the item, size, or color.
-Click on '' Add to cart '', a new window will appear.
-Click on '' Continue shopping'' to add other items.
OR
-Click on '' Proceed to Checkout '' & add your personal information.
-Click on '' Continue Payment ''.
-Choose your payment method & add a promo code if available.
-Click on '' Complete Order “.
-Congrats! You placed an order!
What is your Return/Refund policy?
You can return the Order/ Item within 14 days of receiving your order.
Return Period
-3 to 5 working days from pickup date, including quality check and refund for Cairo and Giza .
-5 to 7 working days from pickup date, including quality check and refund for the rest of the governorates.
Exchange:
-5 to 7 working days from pickup date for Cairo and Giza Orders.
-7 to 10 working days from pickup date for the rest of the governorates.
Please Note: Pickup will be done within 48hours from exchange or return request.
How do I contact you?
You can contact us through:
-Our social media channels:
Facebook: Allabout EG
https://www.facebook.com/allaboutegy
Instagram page: Allabout EG
https://www.instagram.com/allabout_eg
-Or you can send us an E-mail at:
allabouteg.com@gmail.com 9AM to 12AM.
-You can also call us from 10am to 6pm on:
01008881262.
- Social media channels are available for chats from 10am- 12am